Refund Policy

Effective October 11, 2026

Every order at Pasta Paradiso is made fresh, to order, at the window. We want you to be happy with what you get.

If something's wrong with your order

Tell us at the window before you leave. We'll remake your dish on the spot or refund you — whichever you'd prefer. Because food is made fresh for each order, we're not able to offer refunds for orders you simply changed your mind about after they've been made.

How refunds are issued

Card refunds are processed through Stripe and returned to the original card used for the purchase. Refunds typically appear on your statement within 5–10 business days, depending on your bank or card issuer. We never issue refunds to a different card or by cash for a card purchase.

If you've already left

If you notice a problem after you've left the truck, contact us as soon as you can at info@pastaparadisony.com or (718) 550-0065. Let us know your order details and what went wrong, and we'll make it right.

Allergens and dietary requests

Please tell us about any food allergies before you order. We're happy to talk through ingredients, but our kitchen handles common allergens (dairy, eggs, gluten, nuts) and can't guarantee a completely allergen-free environment.

Questions

Reach out any time at info@pastaparadisony.com and we'll get back to you.